Subprocessors

When providing our services, we engage third-party companies as service providers to support our business, for instance to provide computing and storage services. Please also see our Privacy Policy for further information.

General concept

Our goal is to use as few third-party providers as possible, and to keep the majority of the data in one single place. We chose Google Cloud as our core computing and storage facility, using Google Ireland for our EU-based clients, and Google USA for everyone else.   All employee-specific data like name, email, gender and also their reviews, feedback and recognition data stays in the Google Cloud.  The only true exception is email: We do send emails to staff when something new has happened, like a praise from a peer, or their manager signed their review, or a 1:1 is about to start. Those mails contain some confidential data (name, email, content snippets). Most of these mails can get deactivated by the client, and for EU clients we use an EU-based email provider.

Beyond this, we make use of a few additional sub-processors to help deliver our service. We ensured to pick only respectable companies that put a major focus on security, encrypting data in transit and at rest. We use these providers to  communicate with customers, to charge for our services, or to deliver in-app notifications.

We don’t share confidential data of  “regular employees” with these systems. But we do share names and email addresses of SI admin users or business contacts, and those who specifically reach out to us. Otherwise we’d not be able to create bills, respond to support inquiries, or communicate product news. We also share high-level usage data (“company X has 12 review cycles with 934 reviews in total”) with select subprocessors so we can offer client assistance proactively.

Defaults and Options

By default our clients are hosted on the US Google server and make use of Sendgrid for email delivery. New clients may sign up using our EU server at https://eu.small-improvements.com, while existing clients can be easily transferred to the EU datacenter by requesting a move via support@small-improvements.com.EU clients can opt out of using Hubspot, Appcues and Google Analytics on the “Advanced Settings” screen.

Additional integrations like with Slack, Google Calendar or HRIS tools can be set up by clients on their own. We don’t list these optional processors below, since it’s up to every organization if they for instance wish to send data to Slack.

Subprocessor Overview

SystemData sharedDefault VendorEU AlternativeOpt-Out possible for EU clients?
Application Hosting

All sensitive data is hosted here, including
employee names, email, gender, performance reviews,
recognition, and more.

Google Cloud
by: Google LLC
1600 Amphitheatre Pkwy
Mountain View, CA 94043, USA


Security Policy

Google Cloud
by: Google Ireland Ltd
Gordon House Barrow Street
Dublin 4, D04E5W5 Ireland

Security Policy

Email DeliveryUser names and email addresses
Excerpts of confidential data like praise, 1:1 notes and more.

Sendgrid
by: Twilio Inc.
375 Beale Street, Suite 300
San Francisco, CA 94105, USA

Security Policy

SendInBlue
55 rue d’Amsterdam
75008 Paris, France

Security & Privacy Policy

Customer Relationship
Company names and usage statistics
Names and email addresses of admins and business contacts

Hubspot, Inc.

25 First Street, 2nd Floor
Cambridge, MA 02141, USA

Security Policy

Yes, via settings-screen
Customer InvoicingCompany name and billing information
Business contact names
Staff headcounts and coarse usage statistics

Chargebee Inc.

340 S Lemon Ave #1537
Walnut, CA, 91789, USA
Security Policy

or

Freshbooks
by: 2ndSite Inc.
1655 Dupont St.
Suite 250 Toronto, Ontario
M6P 3T1 Canada
Security Policy

Yes,  manual invoice creation possible at surcharge

Support Desk
Company name
Administrator names and emails
Company headcount
Potentially confidential information that is sent to us via mail

Help Scout
Help Scout PBC
100 City Hall Plaza, 5th Floor
Boston, MA 02108, USA

Security Policy

No, but under consideration
In-app User guidanceCompany names and statistics
Admin names and email addresses

Appcues Inc.

54 Canal Street # 324
Boston, MA 02114, USA
Yes, via settings-screen

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