Meet our Customer Team

Our approach is centered around helping every customer truly understand Small Improvements and its capabilities, so you can foster a healthy culture of ongoing feedback in your organization.


At our company, we take our "people-friendly" mantra seriously, even in Sales. We are proud to provide a personal touch in guiding prospects through their evaluation journey. We have extensive knowledge of the platform and the HR space, and we never make promises we can't keep. Our focus is on the success of the team, not just the individual sales representative. We believe that our team can only be successful if our prospects are successful too. If you're interested in learning more, let's connect.

Customer Success

Once you’re on board with us as a customer, we are there to help you realize the most from Small Improvements. Have a new feedback idea you’re considering rolling out? Let’s hop on a call to discuss how we can support it. Have a suggestion for an improvement? Let us know so we can consider including it on our product roadmap. Want to share a story of successful feedback outcome? We’d love to hear and share it too! We are committed to our customers’ success, and will do what we can to ensure you reach your goals.


Our support team is core to our customer happiness and retention strategy. We pride ourselves in quick turnaround and in-depth solutions. If we can't answer a question immediately, we'll ask the development team for help the same day. We're also happy to pick up the phone or even set up a screensharing session to get to the core of a problem as efficiently as possible.

"My favorite support team of any vendor from my 17-year career."

Ciara Lakhani

Chief People Officer, Dashlane

"The tool is fun to work with, the Small Improvements team is fun to work with, it just increases my happiness!"

Cindy Rubbens

Head of Culture and People Operations, Marley Spoon