Brand & Community
Charisse De Torres
We invest heavily into R&D, so our Development team is largest. Our 17 developers and designers are organized into 3 feature teams: Team Green, Team Techno and Team Fika. The teams are held together by the Design team and the Product team.
Next in terms of size is our Customer team of 7. It’s organised into 3 teams as well: Support, Sales, and Customer Success. Our Marketing team and our Operations team clock in at 4 and 3, respectively.
We’re hiring by the way — check out the Careers page!
To enjoy work and get things done, you need to be able to focus. Unlike many startups we decided against an open space office. Open space looks cooler at first, and it certainly makes for hipper office shots, but the noise even at our initial studio just wore us down.
We want to encourage team communication that doesn’t disturb the next team, so we chose an office with many doors. It balances team rooms (for 3 to 5 people), meeting rooms, and shared space like a living room and two kitchens. Take a tour of the office here.
Activities and Details
We’re working hard at building the greatest feedback tool on the planet. And we’re standing on the shoulders of giants! Check out our tools page to learn more about our tech stack. Hint: React, Google Cloud, and more! Also, learn more about us on our tech blog!
Our greatest pride is our amazing team, which counts 16 nationalities for less than 30 employees. We love working with people coming from different backgrounds, and you will be welcome at SI whatever your origins, gender, lifestyle or quirks!
Work Life Balance
We don’t do overtime. One day a week of home office is totally fine. The occasional remote work (say for a few weeks a year) can work really well. Everyone can take time off at short notice, and it’s clear that family is more important than work.
At the same time, we love our work, and we’re passionate about what we do. We hire people who share our love of creating value for our customer. We assign projects based on employee’s preferences, and balance the fun with the necessary tasks. Sometimes boring work can’t be avoided, but afterwards we’ll improve processes until boring work can be automated. Which in turn also helps with work-life balance.
What’s with the name?
True revolutions rarely go as planned. And when it comes to actual improvements, most work best when applied incrementally. Small improvements are an important cornerstone in lean manufacturing like for example Kaizen (Wikipedia).
The name was inspired by Per’s time at Atlassian. There were always tons of big projects and important mission critical features on the product roadmap, and there was little time for all the small things. Ultimately only the intern’s time could be spared, and to make it sound more glamorous, he was named the “Small Improvements Team (of one)”.
We have rarely gotten a better return on investment!
Beyond our long term goal of helping people get better by way of feedback, we believe that transparency is important. We share our financials, product decisions, and hiring plans internally all the time, and sometimes even externally. For instance check out our startup blog for financial insights about us.
A common sentence you’ll hear a lot inside SI is “be the change you seek,” which we gleaned from Atlassian’s values. Rather than complaining about things that suck, we expect everyone at SI to fix problems wherever they run into them. Build server is too slow? Improve the code, or buy a faster one. Website looks ugly? Find a designer who can help. Customers complain about bugs? Propose reshuffling the roadmap to address the bugs first!
We also avoid working with clients who have a bad reputation, or whose business causes more problems than it solves. For instance, we routinely reject companies with ties to gambling, porn or risky financial products (“loan sharks”), and we’re often double checking potential buyers if we believe they might have a bad track record regarding environmental issues, gender inequality, corruption, etc. We’re not pretending to save the planet single-handedly this way, but if everyone pulls their weight, all these small things do add up.
Got any questions? Need help? Found a bug? Want to schedule a live presentation? Arrange a phone call? Inquire about anything else?
And if you’d like to send us your application, you can visit our careers page for more information and contact details.
News from our blogs
These phrases can help you and your colleagues avoid miscommunication and effectively combine your perspectives when discussing ideas or giving feedback.
Trying to make pay decisions based on performance reviews can get in the way of employee growth. Here’s why, and what you can do instead.
“No, I’m good” doesn’t feel like an appropriate response to “Can I give you some feedback?” But sometimes it’s okay to decline feedback offers. Here’s how.
Performance management processes are highly organization-specific, but an effective approach will involve planning, cultivation, and accountability.
When someone asks a question, it’s often easier for managers to just answer it. But what happens when you step back and consider a coaching approach? And where do you start?
To create a more collaborative working environment, Small Improvements’ marketing lead scheduled a one-day team building workshop outside the office.