Small Improvements

About the Small Improvements team

We’re on a mission to improve how people give one another feedback to grow and succeed in their careers. Our platform for lean performance management is used by 700+ customers worldwide, and we keep iterating and improving it every single day.

Mathias Lenz

Software Developer

Nora Boden

Accounting

Fatime Kosumi

Office Manager

Kolja Lange

Software Developer

Peter Crona

Software Developer

Andrew Fordyce

Customer Success

Jesper Oskarsson

Software Developer

Abbey Sloss

Sales

Sarah Burgess

Customer Support

Per Fragemann

CEO

Lindsay Sanders

Customer Success

Olga Oulié

People

Miranda Montgomery

Sales

Matthew Reid

Software Developer

Ann Goliak

Customer Support

Sarah Metcalf

Marketing

Moritz Manner

Software Developer

Laura Sochaczewski

Software Developer

Our Team

Our greatest pride is our amazing team. We love working with people coming from different backgrounds, and you will be welcome at SI whatever your origins, gender, lifestyle or quirks!

Activities and Details

We love our work, we share updates on our product blog, and we also love to travel and enjoy life in general. Check out our videos from our recent company offsites, the slideshows about some of our recent company events and excursions below, or visit our Flickr stream.

Work Life Balance

We don’t do overtime, and quite a few of us work only 3 or 4 day weeks. Even prior to Corona we were fairly good at remote work, and since March 2020 we’re almost entirely distributed. Everyone can take time off at short notice, and it’s clear that family is more important than work.

At the same time, we love our work, and we’re passionate about what we do. We hire people who share our love of creating value for our customer. We assign projects based on employee’s preferences, and balance the fun with the necessary tasks. Sometimes boring work can’t be avoided, but afterwards we’ll improve processes until boring work can be automated. Which in turn also helps with work-life balance.

What’s with the name?

True revolutions rarely go as planned. And when it comes to actual improvements, most work best when applied incrementally. Small improvements are an important cornerstone in lean manufacturing like for example Kaizen (Wikipedia).

The name was inspired by our CEO’s time at Atlassian. There were always tons of important mission critical features on the product roadmap, and there was little time for all the small things. Ultimately only the intern’s time could be spared, and to make it sound more glamorous, he was named the “Small Improvements Team (of one)”.

We have rarely gotten a better return on investment!

So here at SI, we continue in that spirit, favoring (many) incremental improvements that actually provide customer value over big initiatives that too often fail.

Values

Our values and mission statement is fairly short and sweet.

The most common value you’ll hear inside SI is “be the change you seek,” which we gleaned from Atlassian’s values. Rather than complaining about things that suck, we expect everyone at SI to fix problems wherever they run into them. Build server is too slow? Improve the code, or buy a faster one. Website looks ugly? Find a designer who can help. Customers complain about bugs? Propose reshuffling the roadmap to address the bugs first!

Beyond our long term goal of helping people get better by way of feedback, we believe that transparency is important. We share our financials, product decisions, and hiring plans internally all the time, and sometimes even externally.

We also avoid working with clients who have a bad reputation, or whose business causes more problems than it solves. For instance, we routinely reject companies with ties to gambling, porn or risky financial products (“loan sharks”), and we’re often double checking potential buyers if we believe they might have a bad track record regarding environmental issues, gender inequality, corruption, etc. We’re not pretending to save the planet single-handedly this way, but if everyone pulls their weight, all these small things do add up.

Learn more in our mission and vision document!

Contact us

Got any questions? Need help? Found a bug? Want to schedule a live presentation? Arrange a phone call? Inquire about anything else?

Send a mail to support@small-improvements.com, or check out our contact page for more options.

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