Small Improvements

About the Small Improvements team

We’re on a mission to improve how people give one another feedback to grow and succeed in their careers. Our platform for lean performance management is used by 750+ customers worldwide, and we keep iterating and improving it every single day.

Team Outlaw

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Timur Çelikel

UI/UX Developer

Customer Team

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Tore Ingersoll-Thorp

Customer Support

Mathias Lenz

Software Developer

Denie Kortsanova

Office

Team Outlaw

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Gernot Höflechner

Software Developer

Customer Team

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James Nichols

Customer Success

Team Techno

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Kolja Lange

UI/UX Developer

Linda Jonas

Brand & Community

Jan Heuermann

Software Developer

Customer Team

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Andrew Fordyce

Sales

Per Fragemann

CEO

Jan Varwig

Software Developer

Customer Team

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Abbey Sloss

Sales

Sharmeen Rehan

Software Developer

Team Outlaw

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Sebastian Herrmann

Software Developer

Design Team

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Magda Bocheńska

Experience Designer & Product

Customer Team

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Sarah Burgess

Customer Support

Marketing Team

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Kelly Han

Marketing

Design Team

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Paulo Catumba

Design Lead

Olga Oulié

People

Team Outlaw

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Peter Crona

Software Developer

Marketing Team

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Sarah Metcalf

Marketing

Team Techno

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Jesper Oskarsson

Software Developer

Adrienne Gispen

Product

Matthew Reid

Software Developer

Customer Team

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Marcus Nolan

Sales

Customer Team

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Olav Nordheim

Sales

Team Techno

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Michael Ruhwedel

Software Developer

Marketing Team

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Maresch Bär

Marketing

Design Team

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Gabriel Lovato

UI/UX Designer

Customer Team

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Scott Faverty

Customer Success

Team Techno

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Charisse De Torres

UI/UX Developer

 
 
 
 

Our Departments

We invest heavily into R&D, so our Product Department is largest. Our 17 developers, designers and PMs are organized into 3 feature teams: Team Green, Team Techno and Team Outlaw. The teams are held together by the Design Meta-Team and the PM Team.

Next in terms of size is our Customer Department of 7. It’s organised into 3 teams as well: Support, Sales, and Customer Success. Our Marketing team and our Admin team clock in at 4 and 3, respectively.

We’re hiring by the way — check out the careers page!

 

Our Office

To enjoy work and get things done, you need to be able to focus. Unlike many startups we decided against an open space office. Open space looks cooler at first, and it certainly makes for hipper office shots, but the noise even at our initial studio just wore us down.

We want to encourage team communication that doesn’t disturb the next team, so we chose an office with many doors. It balances team rooms (for 3 to 5 people), meeting rooms, and shared space like a living room and two kitchens. Take a tour of the office here.

Activities and Details

We love our work, we share updates on our tech blog and on our product blog, and we also love to travel and enjoy life in general. Check out the video about our last company trip, the slideshows about some of our recent company events and excursions below, or visit our Flickr stream.

Tech Stack

We’re working hard at building the greatest feedback tool on the planet. And we’re standing on the shoulders of giants! Check out our tools page to learn more about our tech stack. Hint: React, Google Cloud, and more! Also, learn more about us on our tech blog!

Diversity

Our greatest pride is our amazing team, which counts 16 nationalities for less than 30 employees. We love working with people coming from different backgrounds, and you will be welcome at SI whatever your origins, gender, lifestyle or quirks!

Work Life Balance

We don’t do overtime. One day a week of home office is totally fine. The occasional remote work (say for a few weeks a year) can work really well. Everyone can take time off at short notice, and it’s clear that family is more important than work.

At the same time, we love our work, and we’re passionate about what we do. We hire people who share our love of creating value for our customer. We assign projects based on employee’s preferences, and balance the fun with the necessary tasks. Sometimes boring work can’t be avoided, but afterwards we’ll improve processes until boring work can be automated. Which in turn also helps with work-life balance.

What’s with the name?

True revolutions rarely go as planned. And when it comes to actual improvements, most work best when applied incrementally. Small improvements are an important cornerstone in lean manufacturing like for example Kaizen (Wikipedia).

The name was inspired by Per’s time at Atlassian. There were always tons of big projects and important mission critical features on the product roadmap, and there was little time for all the small things. Ultimately only the intern’s time could be spared, and to make it sound more glamorous, he was named the “Small Improvements Team (of one)”.

We have rarely gotten a better return on investment!

Values

Important-sounding company values and ethics manuals don’t stop a company from tanking. So our mission and vision document is fairly short and sweet.

Beyond our long term goal of helping people get better by way of feedback, we believe that transparency is important. We share our financials, product decisions, and hiring plans internally all the time, and sometimes even externally. For instance check out our startup blog for financial insights about us.

A common sentence you’ll hear a lot inside SI is “be the change you seek,” which we gleaned from Atlassian’s values. Rather than complaining about things that suck, we expect everyone at SI to fix problems wherever they run into them. Build server is too slow? Improve the code, or buy a faster one. Website looks ugly? Find a designer who can help. Customers complain about bugs? Propose reshuffling the roadmap to address the bugs first!

We also avoid working with clients who have a bad reputation, or whose business causes more problems than it solves. For instance, we routinely reject companies with ties to gambling, porn or risky financial products (“loan sharks”), and we’re often double checking potential buyers if we believe they might have a bad track record regarding environmental issues, gender inequality, corruption, etc. We’re not pretending to save the planet single-handedly this way, but if everyone pulls their weight, all these small things do add up.

Learn more in our mission and vision document!

Contact us

Got any questions? Need help? Found a bug? Want to schedule a live presentation? Arrange a phone call? Inquire about anything else?

Send a mail to support@small-improvements.com, or check out our contact page for more options.

And if you’d like to send us your application, you can visit our careers page for more information and contact details.

News from our blogs

Refined 1:1 Meetings and Objectives

Product Maresch Bär

Want to foster a culture of ongoing feedback? Check out what’s new in our 1:1 Meetings feature. We’ve also tweaked our Obectives feature to give you a better goal-setting experience.

We’re hiring

We love our work, and have a passion for developing great products. We offer all kinds of perks, and encourage developers to work on Open Source projects if they like. Have a look at our job offers!

Visit the careers page