Small Improvements

About the Small Improvements team

We build one product and we build it well. Our customers love us and recommend us to their peers. That’s how we grow. We’re by no means perfect. But we’re good at listening and improving, and our customer support team has you covered.

Jeremy Cothran

Product Marketing Manager

Customer Team

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Tore Ingersoll-Thorp

Customer Support

Team Techno

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Charisse De Torres

UI/UX Designer

Denie Kortsanova

Office Manager

Team Outlaw

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Gernot Höflechner

Full Stack Developer

Customer Team

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James Nichols

Customer Success

Team Techno

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Kolja Lange

UI/UX Developer

Linda Jonas

Director of Marketing

Lucas Arundell

UI/UX Designer

Customer Team

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Andrew Fordyce

Customer Support

Per Fragemann

CEO

Team Outlaw

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Peter Crona

Software Developer

Customer Team

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Scott Faverty

Customer Success

Sharmeen Rehan

Software Developer

Team Outlaw

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Timur Çelikel

UI/UX Developer

Team Techno

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Michael Ruhwedel

Full Stack Developer

Customer Team

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Sarah Burgess

Customer Support

Kelly Han

Product Marketing Manager

Team Outlaw

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Paulo Catumba

UI/UX Developer

Olga Oulié

People Success Manager

Jan Heuermann

Software Developer

Jennifer Beecher

Product Manager

Team Techno

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Jesper Oskarsson

Software Developer

Adrienne Gispen

Product Manager

Team Techno

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Matthew Reid

Full Stack Developer

Customer Team

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Marcus Nolan

Sales

Customer Team

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Olav Nordheim

Customer Success

 
 
 

Our Departments

We invest heavily into R&D, so our Development department is largest. At 12 staff it’s so large that it consists of 3 feature teams: Team Green, Team Techno and Team Outlaw. The teams are held together by the meta Design Team.

Next in terms of size is our Customer Facing Team. It’s organised into 3 subteams as well: Success, Sales, and Support. But at a size of just 5 people, the department still feels like one single team.

Our Marketing team and our Admin team clock in at 3 each. All teams are hiring by the way — check out the careers page!

Our Office

To enjoy work and get things done, you need to be able to focus. Unlike many startups we decided against an open space office. Open space looks cooler at first, and it certainly makes for hipper office shots, but the noise even at our initial studio just wore us down.

We want to encourage team communication that doesn’t disturb the next team, so we chose an office with many doors. It balances team rooms (for 3 to 5 people), meeting rooms, and shared space like a living room and two kitchens. Take a tour of the office here.

Activities and Details

We love our work, we share updates on our tech blog and on our product blog, and we also love to travel and enjoy life in general. Check out the video about our trip to San Francisco, the slideshows about some of our recent company events and excursions below, or visit our Flickr stream.

Tech Stack

We’re working hard at building the greatest feedback tool on the planet. And we’re standing on the shoulders of giants! Check out our tools page to learn more about our tech stack. Hint: React, Google Cloud, and more! Also, learn more about us on our tech blog!

appengine_lowresgradlereactwebpackspring


Work Life Balance

We don’t do overtime. One day a week of home office is totally fine. The occasional remote work (say for a few weeks a year) can work really well. Everyone can take time off at short notice, and it’s clear that family is more important than work.

At the same time, we love our work, and we’re passionate about what we do. We hire people who share our love of creating value for our customer. We assign projects based on employee’s preferences, and balance the fun with the necessary tasks. Sometimes boring work can’t be avoided, but afterwards we’ll improve processes until boring work can be automated. Which in turn also helps with work-life balance.

What’s with the name?

True revolutions rarely go as planned. And when it comes to actual improvements, most work best when applied incrementally. Small improvements are an important cornerstone in lean manufacturing like for example Kaizen (Wikipedia).

The name was inspired by Per’s time at Atlassian. There were always tons of big projects and important mission critical features on the product roadmap, and there was little time for all the small things. Ultimately only the intern’s time could be spared, and to make it sound more glamorous, he was named the “Small Improvements Team (of one)”.

We have rarely gotten a better return on investment!

Values

Important-sounding company values and ethics manuals don’t stop a company from tanking. So our mission and vision document is fairly short and sweet.

Beyond our long term goal of helping people get better by way of feedback, we believe that transparency is important. We share our financials, product decisions, and hiring plans internally all the time, and sometimes even externally. For instance check out our startup blog for financial insights about us.

A common sentence you’ll hear a lot inside SI is “be the change you seek,” which we gleaned from Atlassian’s values. Rather than complaining about things that suck, we expect everyone at SI to fix problems wherever they run into them. Build server is too slow? Improve the code, or buy a faster one. Website looks ugly? Find a designer who can help. Customers complain about bugs? Propose reshuffling the roadmap to address the bugs first!

We also avoid working with clients who have a bad reputation, or whose business causes more problems than it solves. For instance, we routinely reject companies with ties to gambling, porn or risky financial products (“loan sharks”), and we’re often double checking potential buyers if we believe they might have a bad track record regarding environmental issues, gender inequality, corruption, etc. We’re not pretending to save the planet single-handedly this way, but if everyone pulls their weight, all these small things do add up.

Learn more in our mission and vision document!

Contact us

Got any questions? Need help? Found a bug? Want to schedule a live presentation? Arrange a phone call? Inquire about anything else?

Send a mail to support@small-improvements.com, or check out our contact page for more options.

News from our blogs

Improvements To 360 Degree Feedback

Features & Updates Jeremy Cothran

We love rolling out fancy new features. But sometimes it’s fun to improve what we’ve already built. Our latest changes to 360 Degree Feedback should make it even easier for you to collect a complete assessment from your peers.

We’re hiring

We love our work, and have a passion for developing great products. We offer all kinds of perks, and encourage developers to work on Open Source projects if they like. Have a look at our job offers!

Visit the careers page