Managing performance feedback for a 100% remote team

In 2017, Zapier experienced rapid growth – increasing from 40 to 100 employees over the year. On top of this, our team is 100% distributed. You can imagine the challenges we faced with performance management. We were using Google Docs to manage performance reviews and 1:1 meetings, but realized we needed a more flexible tool to keep everything in one place. I had worked with Small Improvements in a previous company. It looks great, doesn’t feel corporate, and works like we want it to. So for us, choosing the platform was a no-brainer.

Small Improvements supports our remote working culture because it’s accessible from anywhere, intuitive to use, and easily adaptable to what we need. Set up required just a few days and our employees quickly grasped the platform. Managers also found it easy to organize feedback and reviews. We do 1:1s and reviews through video chat and document everything inside Small Improvements. Before, it was difficult to keep everything consistent. With Small Improvements, it’s easy for us to conduct performance management processes in the same way – even when we’re all remote!

Industry
Internet

Size
200+ employees

Location
100% remote

Website
zapier.com


Features Used
1:1 Meetings • Performance Reviews • 360º Feedback • Feedback Requests • Praise • Objectives

Small Improvements supports our remote working culture because it’s accessible from anywhere, intuitive to use, and easily adaptable to what we need.

Jenny Bloom
Chief Financial Officer

We feel it’s a perfect tool for medium-sized, non-traditional companies like Zapier. I would definitely recommend Small Improvements as a performance management software!


Industry
Internet

Size
200+ employees

Location
100% remote

Website
zapier.com


Features Used
1:1 Meetings
Performance Reviews
360º Feedback
Feedback Requests
Praise
Objectives